Sr. Application Support Engineer

Kimbal Technologies (formerly Crystal) is the fastest-rising Indian energy-tech enterprise, building tools to modernize the distribution grid since 2011. We are a company led by visionary technocrats who are on a purpose to make accessible 'Efficient Energy Everywhere.' Being an employee-first organization, we concede and conform to the thought that 'when great people come together, they bring out nothing but 'The Greatest Solutions.' Our people are invaluable to us, and we prize and praise them in words, action, and spirit.

Position- Sr. Application Support Engineer

We are looking for an Sr. Application Support Engineer to join our product team The responsibilities of this position include the following: Provide support, troubleshooting, and product knowledge. This involves debugging software issues and coordinating with multiple teams on issue resolution and documentation. Additionally, troubleshoot issues in backend systems for our internal and external software offerings as well as assist in resolving performance issues. This person excels at organization, multitasking, problem solving, and ensures that our product offerings are user-friendly and bug-free. A strong knowledge of database management systems, web technologies, software development lifecycle, and solid communication skills are essential.

Roles and responsibilities

● Provide top-tier software support for Crystal power’s product offerings to our clients 
● Write SQL Queries to create reports for customer and field operations.
● Create tools for better monitoring of applications.
● Assist operations, development and quality assurance teams with debugging software issues
● Find, analyze, troubleshoot and resolve client issues in frontend and backend systems
● Monitor, document and report system and performance issues
● Facilitate communication between technology teams and other departments on issue status and resolution
● Supply in-depth technical and business product knowledge to multiple teams

Requisite Skills

● Excellent problem solving and analytical skills.
● Solid understanding of relational databases and the Software Development Life Cycle
● Experience working with SQL, HTML, XML, C#, ASP.NET, JavaScript and similar technologies.
● Outstanding oral and written communication skills
● Ability to convey technical information to a general audience.
● Aptitude for learning new technologies.

Experience

• 3+ years of experience

Minimum Qualification:

• Engineering degree in Computer Science or equivalent in relevant discipline